Figure out the answer to the scenario below and you’ll be able to help patrons with one of the most common tech support questions we get!
The scenario:
A patron calls and says, “I checked out an ebook in OverDrive, but when I go to my bookshelf in the app it’s not there. Where is it?”
Follow this link to complete the challenge.
Congratulations! You are halfway through the ACLA eResource Challenge! Here’s this week’s database challenge:
Select one of the scenarios below and compare the results of your searches between the Next Generation Catalog (NGC) and the NoveList database:
Scenario A. Adult Reference: A patron is looking for similar reads to a fictional mystery series set in Pittsburgh that they read some time ago. Unfortunately the patron does not remember the name of the series or the author.
Scenario B. Children’s Reference: A parent or child has just finished reading the entire Judy Moody series and are looking for something similar.
Follow this link to complete the challenge.
The Scenario:
A dad is looking for ebooks to share with his six-year-old son. He tried browsing through the children’s fiction and nonfiction in OverDrive but found it a little overwhelming. What would you suggest to help him effectively narrow his search results in OverDrive?
Follow this link to complete the challenge.
Welcome to week three! We hope you have been enjoying the Challenge so far. If you’ve missed some challenges, fear not! You have the duration of the Challenge to submit responses to any of the posts.
Here’s the scenario for this week’s database challenge:
A high school debate team member is preparing for an upcoming tournament. One of the topics that will be debated is hydraulic fracturing. The student will have to debate both sides of the issue during different rounds. Help the student find supporting evidence for both sides of the debate.
Follow this link to complete the challenge.