It’s Easy to Help!
Did you know that it’s possible to email OverDrive help pages to people? It’s an easy way to provide the information they need to answer their questions or resolve their issues.
Once you click through to a specific help page you will find a “MailTo” link in the upper right corner. An email message will open with a link to the document you are viewing. Just add their email address and your comments and hit send. Voilà, your patron has easy access to what they need, and you don’t have to worry about losing them when you try to walk them through the process of getting there.
Take a closer look at that image up there. I used it specifically because it’s all about loading the OverDrive Media Console (OMC) App on a Nook. This is a recent development, so be sure to check out the steps here.
It was also recently announced that the OMC App is now available in the Amazon App Store, making it easy to load it onto a Kindle Fire. Why would a patron want to do that, you might ask? Two reasons: the option to browse for titles within the app rather than going through the library’s website, and, perhaps more importantly, the ability to bypass transferring Penguin books via USB by downloading the ePub version in the OMC app.